Emergency hot water
Urgent hot water help. Fast.
If it's leaking, burst, or your household is stuck without hot water — call now or send through an urgent enquiry. We'll get back to you as quickly as possible.
Priority enquiries
Urgent enquiries are prioritised.
Before help arrives
Three things worth doing now.
Turn off the water
Find the isolation valve on the cold inlet at the top of the tank and close it. If in doubt, shut off the mains at the meter.
Turn off the power / gas
Switch off the dedicated hot water circuit at the switchboard, or close the gas isolation valve at the unit.
Move what matters
If it's leaking indoors, move anything valuable clear of the water and put down towels.
While you wait
Work out what you're dealing with.
No hot water? Troubleshooting guideSafe checks by system type before a technician arrives.Common hot water problemsLeaks, scalding water, noise and discoloured water explained.How much does a hot water system replacement cost in Geelong?If the system can't be saved, here's what shapes the price.Hot water repairs in GeelongHow a repair visit runs and what gets fixed on the first visit.Hot water replacement in GeelongIf the tank has failed, here's what replacement involves.
Every minute counts.
Send through an urgent enquiry — we'll get back to you as quickly as possible.